# Diadia Health - Canonical URL: https://www.diadiahealth.com - Full markdown content bundle (pages + blogs). --- # Home An AI that practices like you do — helping functional and precision-medicine clinicians take on more patients in their own clinical style, without adding hours. - Canonical URL: https://www.diadiahealth.com/ --- ## Uncap your clinic growth with an AI that practices like you do Our AI platform instantly synthesizes functional labs in your clinical style using an advanced Structured Reasoning Graph built by Google and Uber AI veterans to streamline workflows and grow your practice sea reportDemo https://app.diadiahealth.com/example-report?tab=labs Built with partners in precision medicine - Ann Shippy, MD - Daniel Stickler, MD ## Decisions in your hands. Tasks off your plate. Diadia learns your clinical reasoning and applies it across your practice, reducing between-visit work so you can focus on patients. center A SOLUTION THAT SCALES ## Add patients without adding hours Diadia replaces between-visit drudge work like manual ordering and copy-pasting across platforms with accurate and instant syntheses of patient labs, gut tests, metabolites, and genetics. - Automatic intake - Pre-visit synthesis sage RECLAIMED CAPACITY image ## Train staff in your clinical style Diadia learns your specific dosing preferences, interpretation rules, and clinical frameworks, then applies them to every patient so you can expand reach while staying true to your clinical style. - Dosing rules - Interpretation logic - Frameworks sea YOUR CLINICAL STYLE image ## Take on cases you'd otherwise refer Our advanced technology connects the dots between systems, from hormones and gut to metabolism, immunity and genetics, turning what used to be referrals into services of your practice. - Root-cause synthesis - Cross-system neutral REVENUE GROWTH image ## You'll wonder how you ever worked without it. Diadia starts producing reports in your clinical style on day one, then gets even better over time. ### Order labs Patient's lab results and diagnostic data show up automatically. No manual entry needed. sea ### Review analyses With the prep work done, you walk in with a verified, structured report ready to review. coral ### Refine preferences Diadia takes your clinical input and applies it to all patients, saving you precious time. livelyYellow ### Deliver materials Review, finalize, and share post-visit materials in the voice and style of your practice. purple ## Don't just take our word for it. > I really love how in depth it is. The research behind each recommendation is very thorough and can save time. It feels aligned with how clinicians actually think, rather than forcing a generic AI answer or a black-box decision. It can be really helpful to make sure important insights aren't missed at the point of care. — Ann Shippy, MD, Fertility & Functional Medicine Doctor, Bestselling Author, TEDx, XPRIZE sea trusted bY EXPERTS ## Defensible AI starts with traceable reasoning. An audit of 3,035 biomedical claims from four frontier models showed no agreement on the same patient data. Most AI fails to acknowledge about one-third of cases where evidence is uncertain. Diadia surfaces uncertainty, stabilizes reasoning, and flags unverified claims, so clinicians get the real picture. neutral OUR TECHNOLOGY barChart ## Developed for practicing clinicians by practicing clinicians Diadia collaborates with top physicians to fine-tune our proprietary engine for a highly specialized and demanding audience, one that can’t be served well by retrofitted general-purpose models. ### Ann Shippy, MD — Functional Medicine · Bestselling Author · TEDx · XPRIZE ### Daniel Stickler, MD — Systems Biology · CMO at Apeiron ZOH and Mosaic Biodata · AMMG · A4M ## Recognized for Contributions in Healthcare AWARDS - Recognized as one of the most exciting AI companies across the world. - Reclaiming the 3-hour chart review: How AI is solving the complex case bottleneck - Amplifying the achievements and influence of women who lead, innovate, and inspire - 100 Women in AI list for 2026 - Our CEO named #2 on Top 50 Women in Startups and Tech --- # Our Technology Learn how Diadia applies your clinical reasoning across diagnostics, analysis, patient visits, and follow-up. - Canonical URL: https://www.diadiahealth.com/technology --- ## Purpose-built for functional and precision care. Unlike most clinical AI solutions that present generic models in a medical wrapper, Diadia is built for clinical safety, with every claim explained step by step, validated against evidence, and supervised by you. dark ## Deepen your clinical knowledge safely. Large AI models frequently disagree on the same patient data. Diadia delivers clinical insight through a Structured Reasoning Graph. Each claim is decomposed and verified against the newest peer-reviewed literature and surfaced with transparent biological reasoning. Final recommendations are governed by predefined evaluation rules to ensure quality and safety. sea More accurate fullImage image ## See the evidence behind suggestions. In the absence of randomized clinical trials, most AI models exclude relevant conclusions from consideration. Diadia evaluates all conclusions grounded in biological and directional evidence, classifying them as "plausible" or “supported by science.” By surfacing plausibility, the model helps inform clinical decisions in the zone of uncertainty. colored - Supported by Science - Plausible - Unsupported Better classifications sage More Transparent fullImage image ## Don’t just collect data, connect it. Deeper clinical insight doesn't always come from ordering more tests. It comes from understanding how biological systems interact. Diadia synthesizes hormones, genetics, gut health, biomarkers, and symptoms to uncover relationships that may be missed when each is reviewed independently. livelyYellow More holistic fullImage image ## Save an hour per patient review. With Diadia, complex case reviews that once took hours can now be completed in 30 minutes. Combined with streamlined diagnostics, clinicians report saving at least one hour per patient review. unprecedented efficiency Assumes a 5-day clinic week. Diadia compresses each complex workup down to the length of a standard visit. ### Where your week actually goes - Reclaim Time - Vacant Providers ## An assistant that practices like you do. Diadia learns your clinical judgment and applies it consistently across your practice. Unlike generic AI models that start from scratch each session, Diadia remembers your preferences, protocols, and feedback. Simply explain your approach in plain language, and Diadia adapts instantaneously — like a clinical colleague who never forgets. Reports for patient 10 reflect your preferences for patients 1–9. sea fullImage image ## Frequently asked questions FAQ ### What is Diadia? Diadia is an AI clinical reasoning platform for practitioners. It synthesizes functional lab results into structured, traceable reasoning so you can work through a case faster — with every suggestion explained step by step and supervised by you. ### Who is Diadia for? Diadia is built for clinicians practicing functional and precision medicine. It adapts to your clinical style so your whole team can work consistently the way you do. ### How much does Diadia cost? Diadia is free for clinicians. ### Is Diadia safe to use in clinical practice? Diadia is built for clinical safety. Every claim is explained step by step and grounded in evidence, and you remain the supervising clinician on every case — the platform supports your judgment rather than replacing it. ### Can I see the evidence behind Diadia's suggestions? Yes. Diadia shows the reasoning and the supporting evidence behind each suggestion, so you can trace how it reached a conclusion before acting on it. ### Does Diadia replace my clinical judgment? No. Diadia works as an assistant that practices like you do — it surfaces structured reasoning and evidence for you to review, and clinical decisions remain yours. --- # About Us Diadia is built by researchers who deployed AI in high-stakes environments long before healthcare began debating whether AI could be trusted in medicine. - Canonical URL: https://www.diadiahealth.com/about --- ## AI in medicine should show its work. Diadia is built by researchers and engineers who deployed AI in high-stakes environments long before healthcare began debating whether AI could be trusted in medicine. We started where the field is now headed. a solution that scales blue — Elena Ikonomovska, PhD, CEO and Co-Founder of Diadia Health We are living in a fascinating and frustrating era of healthcare. Clinicians have more data than ever, yet they often lack the resources and time to process it efficiently. Unable to connect the dots across thousands of variables, even the best practitioners are forced to rely on heuristics and trial-and-error. Closing this gap is more than a career pursuit for me, it’s personal. Doctors dismissed my symptoms when labs appeared “normal,” and I had to look for answers myself. So, I applied my deep experience in AI and machine learning at organizations like Google, Change.org, and Reddit to improve healthcare, making it smarter, cheaper, and more personalized. ## Building the infrastructure for precision medicine. Diadia is a verified reasoning layer that helps clinicians turn complex biological data into clear, evidence-linked insights and protocols. The goal is not to replace clinical judgment, but to make it more accurate, transparent, and easier to scale. The next era of intelligent healthcare won’t be won by generic AI wrappers, symptom chatbots, or black-box automation. It will be won by explainable, clinician-supervised reasoning systems that can show their work, streamline diagnostic workflows, and deepen clinical knowledge. sea our mission fullImage image ## Don't just take our word for it. > Precision medicine will be AI-first because of large data volumes. There's no way a single physician could streamline all that information. I already know, after going through iterations of it, that Diadia is going to be one of the best technologies I've seen to help bring precision medicine to the forefront of healthcare. — Anil Bajnath, MD, Founder, American Board of Precision Medicine sea trusted bY EXPERTS ## Meet Diadia Where world-class, multidisciplinary medical experts meet world-changing technology. center yellowRight - Our Team - Our elite team of clinical advisors shape the reasoning of our engine and guide our clinical advancements. - Medical Advisors --- # Consumer Health Data Privacy Notice How Diadia Health collects, uses, discloses, and otherwise processes consumer health data of Washington and Nevada residents. - Canonical URL: https://www.diadiahealth.com/consumer-health-privacy-notice --- ## Consumer Health Data Privacy Notice This Consumer Health Data Privacy Notice (the “**Consumer Health Notice**”) supplements the Diadia Privacy Notice and explains how Diadia Health (“**Diadia**,” “**we**,” “**us**,” or “**our**”) collects, uses, discloses, and otherwise processes Consumer Health Data (as defined below) of residents of the state of Washington or Nevada, or individuals whose Consumer Health Data is collected in those states with the Diadia mobile application (the “**App**”) and the related content, platforms, services, products, and other functionality offered on or through our services (collectively, the “**Services**”). This Consumer Health Notice does not address privacy practices relating to Diadia job applicants, employees, and other personnel. Please note that this Consumer Health Notice is not a contract and does not create any legal rights or obligations not otherwise provided by law. ## 1. Our Collection and Use of Consumer Health Data The term “**Consumer Health Data**” as used in this Consumer Health Privacy Notice means any personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status as defined in the Washington My Health My Data Act or the Nevada Consumer Health Data Privacy Law (the “**Consumer Health Privacy Laws**”). The Consumer Health Data we collect depends on the context of your interactions with us and, in most cases, is information that you decide to share with us. This includes information collected through onboarding to the App, your communications with us, or from your other interactions with our Services. Consumer Health Data does not include information that is considered deidentified under the Consumer Health Privacy Laws. Examples of Consumer Health Data that we may collect include: - Measurements of bodily functions, vital signs, or characteristics, which may include biometric data (e.g., face scan). - Information you share about your health-related conditions, symptoms, experiences, diagnoses, testing, or treatments. For example, if you upload lab results to our mobile application. - Information that could identify your attempt to acquire or receive health care services or products. - Other information that may be used to infer or derive data related to the above or other health-related information. We may process and/or use your Consumer Health Data (including with your consent where required by the Consumer Health Privacy Laws) for the following purposes: - To manage, provide, and improve the Services. - To manage, provide, maintain, and improve the business. - To respond to your questions, concerns, and other requests for assistance. - To create anonymous, aggregated, or de-identified data. We may also combine your Consumer Health Data with other personal information we collect directly from you or receive from other sources. ## 2. Sources of Consumer Health Data The Consumer Health Data we collect depends on the context of your interactions with our Services and, in most cases, is information that you decide to share with us. With your permission, we may receive consumer health data about you from third parties and combine that with data we collect through our Services. For example, if you choose to connect your account to a third-party service, such as Dexcom or Abbott, we may collect consumer health data about you, such as your glucose readings; the date, time and device identifier associated with the glucose reading or thresholds that you input into the Services and any other information collected by the Services. The data we receive from these third parties is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services. ## 3. Our Disclosure of Consumer Health Data We may share the categories of Consumer Health Data set forth above as follows: - Affiliates: We may share consumer health data with other companies and brands owned or controlled by Diadia, and other companies owned by or under common ownership as Diadia, in order to provide the Services. - _Service Providers_: We work with a variety of service providers who help us process your Consumer Health Data, such as to facilitate the operation of our Services and to support our communications. - _Operational and Technology Support_: We work with third parties that provide operational and technology support for our Services. In order to facilitate and in the process of receiving such support, we may disclose Consumer Health Data. - _Legal Obligations and Rights_: We may disclose Consumer Health Data to third parties (including government agencies and legal counsel): in connection with the establishment, exercise, or defense of legal claims; to comply with laws or to respond to lawful requests and legal processes; to protect our rights and property and the rights and property of others, including to enforce our agreements and policies; to detect, suppress, or prevent fraud; to protect the health and safety of us and others; or as otherwise required by applicable law. - _With Your Consent_: We may disclose Consumer Health Data about you to other service providers, third parties (including primary care physicians and doctors), or publicly with your consent or at your direction. For example, with an individual’s consent or at their direction we may share data with your primary care physician. ## 4. Your Privacy Rights The Laws provide the following rights with respect to Consumer Health Data we collect about you: - _Right to Access / Confirm_: You may have the right to confirm whether we are collecting, sharing, or selling Consumer Health Data about you and with whom we may be disclosing such Consumer Health Data, and to access such data. - _Right to Withdraw Consent_: If you have provided your consent for our processing or sharing of your Consumer Health Data, you may have the right to withdraw your consent. - _Right to Delete_: You may have the right to request that we delete your Consumer Health Data and that all third parties to whom we have disclosed your Consumer Health Data delete such data. ## 5. How to Exercise Your Privacy Rights To exercise any of the privacy rights set forth above or to review or request changes to data, please submit a request to [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com). Before processing your request, we will need to authenticate your identity. To authenticate your identity, we will generally require matching a minimum amount of information you provide us with the information we maintain about you in our systems. This process may require us to request additional information from you, including, but not limited to, your email address and phone number. In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to authenticate your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for our decision. ## 6. Appealing Privacy Rights Decisions If your request to exercise a right under the Laws is denied, you may appeal that decision by contacting us at [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com). If the appeal is unsuccessful, you may raise a concern or lodge a complaint with the applicable State Attorney General: - Washington: [www.atg.wa.gov/file-complaint](http://www.atg.wa.gov/file-complaint) - Nevada: [www.ag.nv.gov/Complaint_Form](https://ag.nv.gov/uploadedFiles/agnvgov/Content/Complaints/2019-06-04_Complaint_Form.pdf) ## 7. Changes to This Consumer Health Data Privacy Notice We may update this Consumer Health Notice from time to time. When we make changes to this Consumer Health Notice, we will notify you by changing the date at the beginning of this Consumer Health Notice. If we make material changes to this Consumer Health Notice, we will notify individuals by email to their registered email address, by prominent posting on this website or our other platforms, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise specified. LEGAL Effective date: October 24, 2024 --- # Consent to Sharing of Consumer Health Data Consent to Diadia Health's sharing of consumer health data as reasonably necessary to provide our services. - Canonical URL: https://www.diadiahealth.com/health-data-notice --- ## Consent to Sharing of Consumer Health Data I understand that by signing up for Diadia’s services, I consent to Diadia’s sharing of personal data, which includes consumer health data. Diadia may share the following categories of consumer health data: - Measurements of bodily functions, vital signs, or characteristics. - Information you share about your health-related conditions, symptoms, experiences, diagnoses, testing, or treatments. For example, if you upload lab results to our mobile application. - Information that could identify your attempt to acquire or receive health care services or products. - Other information that may be used to infer or derive data related to the above or other health-related information. Diadia shares these categories of consumer health data as reasonably necessary to provide our services (e.g., conduct face scans, calculate your metabolic score, provide information regarding health insights) and internal operations essential to supporting those activities (e.g., improving our services, analyzing our performance). Diadia may share each of the categories of consumer health data described above with Diadia’s affiliates, service providers, operational and technology support, legal counsel, government agencies, and with other third parties (at your direction or with your consent). Further information regarding our sharing of consumer health data is outlined in our [privacy notice](/privacy-notice/) and [consumer health data privacy notice](/consumer-health-privacy-notice). You can withdraw your consent for future sharing of consumer health data by contacting us at [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com). LEGAL Last modified: October 24, 2024 --- # Privacy Notice How Diadia Health collects, uses, shares, and otherwise processes personal data in connection with our services. - Canonical URL: https://www.diadiahealth.com/privacy-notice --- ## Privacy Notice This Privacy Notice explains how Diadia (“**Diadia**”, “**we**”, “**us**” or “**our**”) collects, uses, shares, and otherwise processes personal data in connection with our websites, including, Diadiahealth.com and other websites we own and operate that link to this Privacy Notice (the “**Sites**”), the Diadia mobile application (the “**App**”) and the related content, platforms, services, products, and other functionality offered on or through our services (collectively, the “**Services**”). This Privacy Notice does not address our privacy practices relating to Diadia job applicants, employees, and other personnel. Please note this Privacy Notice is not a contract and does not create any legal rights or obligations. For information about how we collect, use, share, and otherwise process consumer health data, please review our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice). ## 1. What Is Personal Data? When we use the term “personal data” in this Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a person. It does not include aggregated, de-identified, or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to a person. ## 2. How We Collect and Use Personal Data **_Personal Data Collected from Individuals_** The categories of personal data submitted to us by individuals through the Services may include: - **Account Information**, including full name, email address, phone number, profile picture, and username and password. We use this information to administer and verify your account, provide you with the relevant Services-related information, communicate with you regarding your account and your use of the Services, and for customer support purposes. - **Payment Information**, including information collected in connection with signing up for one of our Services that requires payment. Please note that we use third party payment processors, including through the Apple App Store and Stripe, to process credit card payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal data is governed by their privacy notice. Please see Stripe’s Privacy Notice [here](https://stripe.com/privacy). - **Messages and User Content.** You may upload or transmit audio, images, data, or information through your communications with us or your use of the Services (collectively, “**User Content**”). User Content and any information contained in the User Content, including personal data you may have included, is stored and collected as part of the Services. We use the User Content to operate, improve, personalize, and optimize the Services, and to manage and deliver advertising. - **Inquiry and Communications Information**, including information provided in custom messages sent through the forms on our Services, in chat messages, to one of our email addresses, or other messaging platforms. This also includes contact information provided on our Services. We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the services we offer to our users and to manage and grow our organization. - **Newsletter and Marketing Emails Information**, including email address, telephone number, and applicable interests and communication preferences. We use this information to manage our communications with you and send you information about products and services we think may be of interest to you. If you wish to stop receiving email messages from us, simply click the “unsubscribe link” provided at the bottom of the email communication or replying STOP to any text message. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices). - **Feedback Information.** We may also collect feedback and ratings you provide relating to our Services. We use this information to communicate with you, to conduct market research, inform our marketing and advertising activities and improve and grow our business. - **Business Representative Contact Information.** If you are a business representative, we collect your information in connection with the performance of the agreement or potential agreement with us. This information may include your first name, last name, company contact information (e.g., email, phone, address), job title, and any other information related to the performance of the agreement with us. - **Other Information** that you provide to us online or by phone, and use this information to respond to your request, provide you the requested services, and to inform our marketing and advertising campaigns. **_Personal Data Automatically Collected_** We may participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. We may permit third-party online advertising networks, social media companies and other third-party services, to collect information about your use of our Services over time so that they may play or display ads on our Services, on other websites or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through tracking technologies, such as cookies, web beacons, embedded scripts, location-identifying technologies, and similar technology, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the Sites, AdID, and other similar information. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help identify you across devices. We and our third-party partners may use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you and others on such platforms. We may do this by providing a hashed version of your email address or other information to the platform provider. We may engage in the following activities and data collection: - **Information about the computer, tablet, smartphone or other device you use,** such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices. - **Information about the way you access and use our Services**, for example, the site from which you came and the site to which you are going when you leave our Services, how frequently you access the Services, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other browsing behavior and actions you take on the Sites. - **Information about how you use the Services**, such as the pages you visit, the links you click, the ads you view and click on, videos you watch, and other similar actions. We may also use third-party tools to collect information you provide to us or information about how you use the Services and may record your mouse movements, scrolling, clicks and keystroke activity on the Services and other browsing, search or purchasing behavior. These tools may also record information you enter when you interact with our Services or engage in chat features through our Services. - **Information about your location**, such as general geographic location that we or our third-party providers may derive from your IP address. - **Analytics information.** We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the services and to understand more about the demographics of our users (including through the use of automated tools leveraging artificial intelligence (“**AI**”)). You can learn more about Google’s practices at [http://www.google.com/policies/privacy/partners](http://www.google.com/policies/privacy/partners) and view its opt-out options at [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout). All of the information collected automatically through these tools allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our Services, and to improve the effectiveness of our Services, offers, advertising, communications and customer service. We may also use this information the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; (g) train and refine automated tools leveraging AI; and (h) otherwise to plan for and enhance our services. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the services, as some features and services may not work properly. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it. We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see Third-Party Data Collection and Online Advertising below. **_Personal Data from Third Parties_** We also obtain personal data from third parties, which we often combine with personal data we collect either automatically or directly from an individual. - **Our Affiliates.** We may receive personal data from other companies and brands owned or controlled by Diadia, and other companies owned by or under common ownership as Diadia. - **Your Employer / Company.** If you engage in our Services through your employer or company, we may receive information from the company such as name and contact information. - **Other Users or Individuals Who Interact with Our Services:** We may receive your information from other users or other individuals who interact with our Services. For example, if you engage in one of our communications hosted on third-party platforms, such as Facebook, we will be able to see any public communications made within that platform. - **Social Media:** When an individual interacts with our Services through social media networks, such as when someone “Likes” us on Facebook or follows us or shares our content on Instagram, Facebook, Twitter, or other social networks, we may receive some information about individuals that they permit the social network to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the social network, and may include your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. We use this information to operate, maintain, and provide to you the features and functionality of the Services, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. - **Service Providers:** Our service providers that perform services solely on our behalf, such as audience measurement, marketing providers and payment processors, collect personal data and often share some or all of this information with us. The information may include contact information, demographic information, payment information, and information about your communications and related activities. We may use this information to administer and facilitate our services and our marketing activities. - **Business Partners:** We may receive your information from our business partners, such as companies that offer their products and/or services on our Services. We may use this information to administer and facilitate our services and our marketing activities. - **Information We Receive from Authentication Services You Connect to Our Services:** Some parts of our Services may allow you to log in through a third-party social network or authentication service such as Apple or Google. These services will authenticate your identity and provide you the option to share certain personal data with us, which could include your name, email address, address book and contacts, or other information. The data we receive is dependent on that third party’s policies and your privacy settings on that third-party site. We use this information to operate, maintain, and provide to you the features and functionality of the Services. We may also send you service-related emails or messages (e.g., account verification, purchase confirmation, customer support, changes, or updates to features of the Site, technical and security notices). - **Health Information We Receive from Third-Party Services You Connect to Our Services.** With your permission, we may receive health information about you from third parties and combine that with information we collect through our Services. For example, if you choose to connect your account to a third-party service, such as Dexcom or Abbott, we may collect health information about you, such as your glucose readings; the date, time and device identifier associated with the glucose reading or thresholds that you input into the Services and any other information collected by the Services (collectively, “Health Information”). The data we receive from these third parties is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services. For additional information please see our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice). - **Other Sources.** In addition to third-party data providers, we may also collect personal data about individuals that we do not otherwise have from, for example, publicly available sources, or through transactions such as mergers and acquisitions. We use this information to operate, maintain, and provide to you the features and functionality of the Services, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. **_Other Uses of Personal Data_** In addition to the above, we may use personal data to: - Fulfill or meet the reason the information was provided, such as to fulfill our contractual obligations, to deliver the Services you have requested, including through the use of artificial intelligence (“AI”) / generative AI and machine learning tools that may be integrated into our Services; - Manage our organization and its day-to-day operations; - Communicate with individuals, including via email, push notifications, social media, and in-app communications; - Request individuals to complete surveys about our organization, organizations we partner with, and the Services; - For marketing and advertising purposes, including to market to you or offer you through email and social media, updates on products or services we think that you may be interested in; - Administer, improve, and personalize our Services, including by recognizing an individual and remembering their information when they return to our Services; - Process payment for our Services; - Facilitate customer benefits and services, including customer support; - Identify and analyze how individuals use our Services; - Conduct research and analytics on our customer and user base and our Services; - Administer, identify, and facilitate potential product improvements or future product developments (including training and refining automated tools leveraging AI); - Test, enhance, update, and monitor the Services, or diagnose or fix technology problems; - Help maintain the safety, security and integrity of our property and Services, technology assets and business; - To enforce our Terms of Use, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties; - Prevent, investigate, or provide notice of fraud or unlawful or criminal activity; - Comply with contractual and legal obligations and requirements; - To fulfill any other purpose for which you provide personal data; and - For any other lawful purpose, or other purpose that you consent to. Where you choose to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide you with additional privacy-related information where the scope of the inquiry/request and/or personal data we require fall outside the scope of this Privacy Notice. In that case, the additional privacy notice will govern how we may process the information provided at that time. ## 3. Our Disclosure of Personal Data We may disclose your personal data with: - **With Affiliates:** We may disclose personal data between and among Diadia and its current and future parents, affiliates, subsidiaries, and other companies under common control or ownership. - **Healthcare Providers:** You can select and share your Health Information with a participating healthcare provider through the “Share with dctor” functionality on the app. Your healthcare provider can access the Health Information you choose to share with that healthcare provider. Any data you choose to share with your healthcare organization will be treated in accordance with that healthcare provider’s Notice of Privacy Practices and its privacy and security policies and procedures. - **Online Advertising Partners:** We may also share personal data with advertising networks or permit these partners to collect information from you directly on our websites to facilitate online advertising, such as search engines and social network advertising providers to serve targeted ads to you or to groups of other users who share similar traits, such as likely commercial interests and demographics, on third-party platforms. For more information, including how to opt out of interest-based advertising, please see the Third-Party Data Collection and Online Advertising section below. - **Your Employer / Company:** If you interact with our Services through your employer or company, we may disclose your information to your employer or company, including another representative of your employer or company. - **Service Providers:** In addition to the third parties identified above, we engage other third-party service providers that perform business or operational services for us or on our behalf, such as website hosting, marketing providers, customer service and communications providers, infrastructure provisioning, IT services, analytics services, payment processing services, and administrative services. - **Business Transaction or Reorganization:** We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal data to a third-party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal data may also be disclosed in the event of insolvency, bankruptcy, or receivership, in compliance with applicable law. - **Legal Obligations and Rights:** We may disclose personal data to third parties, such as legal advisors and law enforcement: - in connection with the establishment, exercise, or defense of legal claims; - to comply with laws or to respond to lawful requests and legal process; - to protect the rights and property of Diadia, our agents, customers, and others, including to enforce our agreements, policies, and our Terms of Use; - to detect, suppress, or prevent fraud; - to reduce credit risk and collect debts owed to us; to protect the health and safety of us, our customers, or any person; or as otherwise required by applicable law. - **With Your Consent or At Your Direction:** We may disclose personal data about you to certain other third parties such as your healthcare provider or health insurance provider with your consent or at your direction. ## 4. Automatic Data Collection Preferences Where a Diadia-specific preference manager or privacy setting is not available, you may be able to utilize third-party tools and features to further restrict our use of automatic data collection technologies. For example, (i) most browsers allow you to change browser settings to limit automatic data collection technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain automatic data collection technologies, and (iii) many devices allow you to change your device settings to limit automatic data collection technologies for device applications. Please note that blocking automatic data collection technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. Depending on the third-party tool or feature you use, you may not be able to block all automatic data collection technologies, or you may need to update your preferences on multiple devices or browsers. We do not have any control over these third-party tools and features and are not responsible if they do not function as intended. ## 5. Targeted Advertising Preferences We engage third parties to help us facilitate targeted advertising designed to show you personalized ads based on predictions of your preferences and interests developed using personal data we maintain and personal data our third-party partners obtain from your activity over time and across nonaffiliated websites and other services. The data we and our third-party partners use for purposes of facilitating targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research, are primarily collected through the use of a variety of automatic data collection technologies, including cookies, web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help link the personal data we and our third-party partners collect to the same person, or otherwise target advertising to an individual on a third-party website or platform. In addition to taking the steps set forth in the Automatic Data Collection Preferences section above, you may be able to further exercise control over the advertisements that you see by leveraging one or more targeted advertising opt-out programs. For example: - **Device-Specific Opt-Out Programs.** Certain devices provide individuals the option to turn off targeted advertising for the entire device (such as Apple devices through their App Tracking Transparency framework or Android devices through their opt out of ads personalization feature). Please refer to your device manufacturer’s user guides for additional information about implementing any available device-specific targeted advertising opt-outs. - **Digital Advertising Alliance.** The Digital Advertising Alliance allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at [https://optout.aboutads.info/?locale=en-US](https://optout.aboutads.info/?locale=en-US) for browser-based advertising and [https://youradchoices.com/appchoices](https://youradchoices.com/appchoices) for app-based advertising to opt out of targeted advertising carried out by our third-party partners and other third parties that participate in the Digital Advertising Alliance’s self-regulatory program. In addition, third parties may still use cookies to collect information about your use of our Services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s principles. - **Network Advertising Initiative.** The Network Advertising Initiative similarly allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at [https://thenai.org/how-to-opt-out/](https://thenai.org/how-to-opt-out/) to opt out of browser-based targeted advertising carried out by our third-party partners and other third parties that participate in the Network Advertising Initiative’s self-regulatory program. - **Platform-Specific Opt-Out Programs.** Certain third-party platforms provide individuals the option to turn off targeted advertising for the entire platform (such as certain social media platforms). Please refer to your platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. Please note that when you opt out of receiving interest-based advertisements through one of these programs, this does not mean you will no longer see advertisements from us or on our services. Instead, it means that the online ads you do see from relevant program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, program participants may still use automatic data collection technologies to collect information about your use of our services, including for analytics and fraud prevention as well as any other purpose permitted under the applicable advertising industry program. **Partner-Specific Preferences** Certain of our third-party providers and partners offer additional ways that you may exercise control over your personal data, or automatically impose limitations on the way we can use personal data in connection with the services they provide: - **Device-Specific / Platform-Specific Preferences**: The device and/or platform you use to interact with us (such as your mobile device or social media provider), may provide you additional choices with regard to the data you choose to share with us. For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device (such as your contact lists or precise geolocation data), and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile. Please refer to your device or platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. - **Google Analytics**: Google Analytics allows us to better understand how our customers interact with our services. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's website here: [www.google.com/policies/privacy/partners/](https://www.google.com/policies/privacy/partners/). You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Add-On here: [https://tools.google.com/dlpage/gaoptout/](https://tools.google.com/dlpage/gaoptout/). ## 6. Control Over Your Information - **Modifying Account Information.** If you have an account for our Services, you have the ability to modify certain information in your account, through the account setting page or a similar option provided on the Services. If you have any questions about modifying or updating any information in your account, please contact us at [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com). - **Sharing of Health Information with Healthcare Providers.** To share your Health Information with a healthcare provider, open the app, tap on the “Share” functionality, and then tap on the healthcare provider. You will need to do this every time you would like to share Health Information with a provider. Please see our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice) for additional information. - **Access to Your Device Information.** You may control the Services’ access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Services to access your microphone, network devices and geolocation and to integrate with your other applications. - **Email Communications Preferences.** You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Services, technical and security notices). - **Phone Communication Preferences.** You can stop receiving promotional phone communications from us by informing the caller you no longer wish to receive promotional phone calls from us, following the instructions provided on the call for opting out of promotional phone calls (where available), or replying STOP to any one of our promotional text messages. Please note we may need to continue to communicate with you via phone for certain service-related messages (such as, sending a verification code to your phone via call or text for purposes of verifying the authenticity of a log-in attempt). - **Push Notifications**. You can stop receiving push notifications from us by changing your preferences in the iOS or Android notifications settings menu. **Withdrawing Your Consent** Where we have your consent for the processing of your personal data (e.g., when you opt in to receive certain types of marketing communications from us), you may withdraw your consent by following the instructions provided when your consent was requested or by contacting us as set forth in the Contact Us section below. ## 7. Region-Specific Disclosures We may choose or be required by law to provide different or additional information relating to the processing of personal data (as defined below) about residents of certain countries, regions or states. Please refer below to “Additional United States Privacy Disclosures” for additional information that may be applicable to you. ## 8. Links to Third-Party Websites and Services For your convenience, our Services may provide links to third-party websites or services that we do not own or operate. We are not responsible for the practices employed by any websites or services linked to or from the services, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party’s rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk. We encourage you to review the privacy policies of any site or service before providing any personal data. ## 9. Children’s Privacy Our services are not intended for children under the age of 16. We do not knowingly solicit or collect personal data from children under the age of 16. If we learn that any personal data has been collected inadvertently from a child under 16 we will delete the information as soon as possible. If you believe that we might have collected information from a child under 16, please contact us at [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com). ## 10. Security of Personal Data We have implemented reasonable physical, technical, and organizational safeguards that are designed to protect your personal data. However, despite these controls, we cannot completely ensure or warrant the security of your personal data. ## 11. Data Retention We will usually retain the personal data we collect about you for no longer than reasonably necessary to fulfill the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. However, if necessary, we may retain personal data for longer periods of time as required under applicable law or as needed to resolve disputes or protect our legal rights. Notwithstanding the foregoing, we destroy biometric data when the initial purpose for its collection has been satisfied or within 3 years of your last interaction with Diadia (whichever comes first), except as required by applicable law. To determine the appropriate duration of the retention of personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations. Once retention of the personal data is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if that is not possible (for example, because personal data has been stored in backup archives), we will securely store the personal data and isolate it from further active processing until deletion or deidentification is possible. ## 12. Changes to This Privacy Notice We reserve the right to change this Privacy Notice from time to time at our sole discretion. We will notify you about material changes in the way we treat personal data by sending a notice to the primary email address specified in your Diadia account, by updating the “Last Updated” date at the top of this Privacy Notice, and/or by placing a prominent notice on our Sites. It is your responsibility to review this Privacy Notice periodically. ## 13. Contact Us If you have any questions regarding this Privacy Notice, or any other privacy-related questions, please send an email to [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com). **ADDITIONAL UNITED STATES PRIVACY DISCLOSURES** These disclosures supplement the information contained in our Privacy Notice by providing additional information about our personal data processing practices relating to individual residents of certain states in the United States. For a detailed description of how we collect, use, disclose, and otherwise process personal data, please read our Privacy Notice and our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice). **Nevada Residents** If you are a resident of the state of Nevada in the United States, you have the right to opt out of the sale of your personal data. Although we do not currently sell personal data of Nevada residents (as defined under Nevada law), you may submit a request to opt-out of the sale of your personal data by contacting us at [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com) with the subject line “Nevada Opt Out Request.” Please review our Consumer Health Data Privacy Notice, which can be found [here](/consumer-health-privacy-notice). **Connecticut Residents** If you are a resident of the state of Connecticut, the following supplementary disclosures apply to you. **Personal Data Disclosures, Sales and Targeted Advertising** We disclose all of the categories of personal data we collect to the categories of recipients set forth in the Our Disclosure of Personal Data section of our Privacy Notice. Our disclosure of personal data to the following categories of third parties may qualify as the sale of personal data or the sharing or processing of personal data for the purpose of displaying advertisements that are selected based on personal data obtained or inferred over time from an individual’s activities across businesses or distinctly-branded websites, applications, or other services (otherwise known as “targeted advertising” or “cross-context behavioral advertising”) under certain privacy laws: - **Online Advertising Partners**: Analytics information Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit or opt-out of the sale of personal data or the processing of personal data for purposes of targeted advertising (as described in the Your Additional U.S. Privacy Choices section below). Please note we do not sell the personal data of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes. **Sensitive Personal Data** The following personal data elements we collect may be classified as “sensitive” under certain privacy laws: - Account log-in, financial account, debit card or credit card number in combination with any required security or access code, password or credentials allowing access to an account - Race - Biometric data - Health data, including information regarding an individual’s medical history, mental or physical health condition, or medical treatment or diagnosis We use sensitive personal data for the purposes set forth in the How We Collect and Use Personal Data section of our Privacy Notice. We do not sell sensitive personal data, and we do not process or otherwise share sensitive personal data for the purpose of targeted advertising. **Deidentified Information** We may at times receive, or process personal data to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law. **Automated Decision-Making and Profiling** We do not conduct automated processing of personal data for the purposes of evaluating, analyzing, or predicting an individual’s personal aspects in furtherance of decisions that produce legal or similarly significant effects. As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling. **Your Additional U.S. Privacy Choices** Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights: - **Right to Know**: The right to confirm whether we are processing personal data about you. - **Right to Access & Portability**: The right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. - **Right to Correction**: The right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data. - **Right to Control Over Automated Decision-Making / Profiling**: The right to direct us not to use automated decision-making or profiling for certain purposes. - **Right to Opt-Out of Targeted Advertising**: The right to direct us not to use or share personal data for certain targeted advertising purposes. - **Right to Opt-Out of Sales**: The right to direct us not to sell personal data to third parties. - **Right to Deletion**: The right to have us delete personal data we maintain about you. You may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law. **Submitting Privacy Rights Requests** Please submit a request specifying the right you wish to exercise by: - Emailing us at [privacy@diadiahealth.com](mailto:privacy@diadiahealth.com) Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s). In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states. **Submitting Authorized Agent Requests** In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request. **Appealing Privacy Rights Decisions** Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request. LEGAL Last modified: October 24, 2024 --- # Request a Demo See how Diadia helps clinicians synthesize labs, symptoms, and genetic context into transparent AI reasoning for complex cases. - Canonical URL: https://www.diadiahealth.com/request-demo --- ## Book a demo for your clinical team See how Diadia helps clinicians synthesize labs, symptoms, and genetic context into transparent AI reasoning for complex cases. Diadia is currently available for clinicians practicing in the United States. - 30-minute workflow walkthrough - Sample complex case review - Patient data & clinician controls - Qualification & clear next steps WHAT TO EXPECT ON THE CALL FOR CLINICAL TEAMS Tell us a little about your clinical team and we'll be in touch shortly. ### Request a demo CLINICIAN TEAMS USING DIADIA For details about how we collect, use, and protect your information, please see our privacy policy. Request demo --- # Terms of Service The terms and conditions for accessing and using Diadia Health's websites, apps, and services. - Canonical URL: https://www.diadiahealth.com/terms-of-service --- ## Terms of Service These Terms of Service (these “**Terms**”) describe the terms and conditions by which you may access and/or use the website(s), including Diadiahealth.com and any successor URL(s) (the “**Sites**”), the companion mobile applications (the “**Apps**”), and any and all related software, documentation, and online, mobile-enabled, and/or digital services (collectively, including the Sites and the Apps, the “**Service**”) provided by Diadia Health Inc. (“**Diadia**,” “**we**,” “**our**,” or “**us**”). By accessing and/or using the Service, or by clicking a button or checking a box marked “I Agree” (or something similar), you signify that you have read, understood, and agree to be bound by these Terms and that you have read and understood our [Privacy Notice](/privacy-notice) and our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice) (collectively, our “**Privacy Notices**”), as further described in the section titled “Privacy” below. We reserve the right to modify these Terms, and we will provide notice of material changes as described in these Terms. These Terms apply to all visitors, users, and others who access or use the Service (collectively, “**Users**,” and, as applicable to you, “**you**” or “**your**”). PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION (THE “**ARBITRATION AGREEMENT**”) AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION (THE “**CLASS ACTION/JURY TRIAL WAIVER**”) BELOW THAT REQUIRE, UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN THE ARBITRATION AGREEMENT, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND US, INCLUDING ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE YOU AGREED TO THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (AS DEFINED BELOW), YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING. ## 1. Not for Emergencies; Not a Substitute for Medical Advice; Not Professional Advice The Service is not for medical emergencies or urgent situations. The information and other content provided on or through the Service is not a substitute for the advice of a personal physician or other qualified health care professional, and should not be considered, or used as a substitute for, medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it based on anything that appears or does not appear on or through the Service. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTHCARE PROFESSIONAL IMMEDIATELY. IF YOU ARE IN THE UNITED STATES AND ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 9-1-1 OR GO TO YOUR NEAREST EMERGENCY ROOM. If the Service provides professional information (for example, medical, legal, or financial), such information is for informational purposes only and should not be construed as professional advice. You should seek independent professional advice from a person who is licensed and/or qualified in the applicable area. ## 2. Eligibility You may use the Service only if you can form a legally binding contract with us, and only in compliance with all applicable local, state, national, and international laws, rules and regulations, including without limitation all recording laws that are applicable to your use of the Service (collectively, “**Applicable Law**”) and these Terms. The Service is not available to any Users that we have previously removed from the Service or who are not eligible or permitted to use the Service under Applicable Law. You represent and warrant that you meet the applicable age requirements under Applicable Law and are competent to agree to these Terms. If you are a minor, you may use the Service only with the involvement of a parent or legal guardian and their consent and agreement to these Terms, and you represent and warrant that you have your parent or guardian’s permission to use the Service and that your parent or guardian is agreeing to these Terms. If you are a parent or legal guardian of a User that is a minor, by allowing such minor to use the Service, you are subject to these Terms and responsible for such minor’s activity on the Service. If you are an individual and you access or use the Service on behalf of a company or other entity, such as your employer (together with its affiliates, an “**Organization**”), then: (a) these Terms are an agreement between us and you and us and that Organization; (b) you represent and warrant that you have the authority to bind that Organization to these Terms (and if you do not have that authority, you may not access or use the Service); (c) your acceptance of these Terms will bind such Organization to these Terms; (d) your individual right to access and use the Service may be suspended or terminated if you cease to be associated with, or cease to use an email address associated with or provisioned by, that Organization; (e) we may disclose information regarding you and your use of the Service with such Organization; and (f) the terms “you” and “your”, as used in these Terms, refer to both you and such Organization. If you sign up for the Service using an email address associated with or provisioned by an Organization, or if an Organization pays fees due in connection with your access to or use of the Service (or reimburses you for payment of such fees), or otherwise, then, we may deem you to be accessing and using the Service on behalf of that Organization in our sole discretion. ## 3. Access to the Service; Restrictions ### 3.1. Access Grant Subject to your compliance with these Terms and any documentation we may make available to you, you are hereby granted a non-exclusive, limited, non-transferable, and freely revocable right to access and use the Service, solely for your personal use and strictly as permitted by the features of the Service. We reserve all rights not expressly granted herein in and to the Service. ### 3.2. Restrictions and Acceptable Use Except to the extent a restriction is prohibited by Applicable Law, you will not do, and will not assist, permit, or enable any third party to do, any of the following: - decipher, disassemble, reverse engineer, decode or decompile any part of the Service; - use any robot, spider, scraper, crawler, data mining tool, data gathering or extraction tool, or any other automated means, to access, search, collect, download, copy or record information or data from the Service or to access the Service, other than through the software and/or other technology provided or authorized by us (except that we grant the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Service for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); - use any content available on or via the Service or any output thereof (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural persons; - copy, rent, lease, sell, loan, transfer, assign, sublicense, resell, distribute, modify, alter, or create derivative works of any part of the Service or any of our Intellectual Property (as defined below), including, without limitation by any automated or non-automated “scraping”; - use the Service in any manner that impacts the stability of the servers running the Service, the operation or performance of the Service or any User’s use of the Service, or the behavior of other applications that use the Service, or take any action that imposes, or may impose (as determined by us, in our sole discretion), an unreasonable or disproportionately large load on our infrastructure; - use the Service in any manner or for any purpose that (a) violates, or promotes the violation of, any Applicable Law, contractual obligation, or right of any person, including, but not limited to, Intellectual Property Rights (as defined below), privacy rights, and/or rights of personality, (b) is fraudulent, false, deceptive, or defamatory, (c) promotes hatred, violence, or harm against any individual or group, or (d) otherwise may be harmful or objectionable (in our sole discretion) to us or to our providers, our suppliers, Users, or any other third party; - use or display the Service in competition with us, to develop competing products or services, for benchmarking or competitive analysis of the Service, or otherwise to our detriment or disadvantage; - access any content available on or via the Service through any technology or means other than those provided by the Service or authorized by us; - bypass the measures we may use to prevent or restrict access to the Service, including, without limitation, features that prevent or restrict use or copying of any content or that enforce limitations on use of the Service or any portion thereof; - attempt to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from, the servers running the Service; - use the Service to transmit spam, chain letters, or other unsolicited email; - use the Service for any commercial solicitation purposes; - transmit invalid data, viruses, worms, or other software agents through the Service; - impersonate another person or entity, misrepresent your affiliation with a person or entity, hide or attempt to hide your identity, or otherwise use the Service for any invasive or fraudulent purpose; - collect or harvest any personal information, including Users’ names, from the Service; or - identify or refer to us or to the Service in a manner that could reasonably imply a relationship that involves endorsement, affiliation, or sponsorship between you (or a third party) and us without our prior express written consent. You agree that a breach of this Section shall constitute a material breach of these Terms. We are not obligated to monitor your access to or use of the Service. However, we have the right to do so for the purpose of operating the Service, to ensure compliance with these Terms, and to comply with Applicable Law or other legal or contractual requirements. Without limiting the foregoing, we have the right to investigate violations of these Terms or conduct that affects the Service, and we may also consult and cooperate with law enforcement authorities to investigate or prosecute Users who violate Applicable Law. ### 3.3. User Accounts and Account Security Your account on the Service (your “**User Account**”) gives you access to certain services and functionalities that we may, in our sole discretion, establish and maintain as part of the Service from time to time. You acknowledge that, notwithstanding anything to the contrary herein, you do not own your User Account. We may maintain different types of User Accounts for different types of Users. By connecting to the Service via a Third-Party Service (as defined in the section titled “Your Use of Third-Party Services” below), you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials and/or access tokens for that service. You may never use another User’s User Account without such User’s permission. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to date. You are solely responsible for the activity that occurs on your User Account, you will keep your User Account password(s) and/or any other authentication credentials secure, and you will not share your password(s) and/or any other authentication credentials with anyone else. We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers, and symbols) to protect your User Account. You must notify us immediately of any breach of security or unauthorized use of your User Account. We will not be liable for, and expressly disclaim liability for, any losses caused by any unauthorized use of your User Account and/or any changes to your User Account. If requested, you agree to diligently assist us in responding to requests and inquiries with respect to your User Account and/or materials or transactions associated with you or your User Account, including without limitation by providing us with all information and assistance we may reasonably require, and/or responding promptly and accurately to any such requests and inquiries should we connect between you and the inquirer. ### 3.4. Interactions with Other Users YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS, INCLUDING SHARING OF INFORMATION, WITH OTHER USERS. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR DISPUTES BETWEEN YOU AND OTHER USERS. WE EXPRESSLY DISCLAIM ALL LIABILITY ARISING FROM YOUR INTERACTIONS WITH OTHER USERS, AND FOR ANY USER’S ACTION OR INACTION, INCLUDING RELATING TO USER CONTENT (AS DEFINED BELOW). ### 3.5. Emails from Diadia By providing us with your email address, you consent to our using that email address to send you Service-related notices, including any notices required by Applicable Law, in lieu of communication by postal mail. We may also use that email address to send you other messages, including marketing and advertising messages (such messages, collectively, “**Marketing Emails**”). If you do not want to receive Marketing Emails, you may opt out of receiving them or change your preferences by contacting the Service support team at [support@diadiahealth.com](mailto:support@diadiahealth.com) or by clicking on the “unsubscribe” link within a Marketing Email. Opting out will not prevent you from receiving Service-related notices. ### 3.6. Beta Products Occasionally, we may look for beta testers to help us test our new and/or experimental features. These features will be identified as “beta” or “pre-release,” or words or phrases with similar meanings (each, a “**Beta Product**”). Beta Products are made available on an “as is,” and “as available” basis and, to the extent permitted under Applicable Law, without any warranties or contractual commitments we make for other portions of the Service. ## 4. Changes to the Service; Termination and Suspension We may, with or without prior notice, change the Service; stop providing the Service or features of the Service, to you or to Users generally; or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to your User Account and/or the Service with or without notice and without liability, for any reason, including if, in our sole determination, you violate any provision of these Terms, or for no reason. Upon their termination for any reason or no reason, you continue to be bound by these Terms. ## 5. User Grants, Covenants, Representations and Warranties ### 5.1. User Content By submitting, posting, displaying or otherwise making information, data, and/or other content, in any form or medium, available on or through the Service (collectively, “**User Content**”), you grant to us, and you represent and warrant that you have all rights necessary to grant to us, under all of your intellectual property rights, an irrevocable, worldwide, non-exclusive, perpetual, transferable, fully-paid, and royalty-free right and license (with the right to sublicense through multiple tiers) to use, copy, reproduce, process, adapt, modify, publish, transmit, store, list information regarding, make derivation works of, display, and distribute such User Content and any Output (as defined below) in any and all media or distribution methods now known or later developed: (a) to maintain and provide the Service; (b) solely in de-identified or aggregated form, to improve our products and the Service and for our other internal business purposes, such as data analysis, customer research, developing new products or features, and identifying usage trends (and we will own all such de-identified or aggregated data); and (c) to perform such other actions as described in our [Privacy Notice](/privacy-notice) and [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice) or as authorized by you in writing or under these Terms. We have the right (but not the obligation) to remove any User Content and/or Output in our sole discretion. ### 5.2. Output Subject to your compliance with these Terms, you may use your output of the Service (“**Output”**) for any lawful purpose (except as described below), on a royalty-free basis, provided that you agree: (a) that your use of the Service and the Output does not transfer to you ownership of any Intellectual Property Rights in the Service and that (b) we may, by notice to you at any time, limit your use of the Output or require you to cease using it (and to delete it) if we form the view, in our sole and absolute discretion, that your use of the Output may infringe or otherwise violate the rights of any third party. You shall not represent that the Output was human-generated or use the Output to train your own machine learning models. DUE TO THE NATURE OF MACHINE LEARNING, THE OUTPUT MAY NOT BE UNIQUE ACROSS USERS AND THE SERVICE MAY GENERATE THE SAME OR SIMILAR OUTPUT FOR OTHER USERS. USE OF THE SERVICE MAY RESULT IN INCORRECT OUTPUT THAT DOES NOT ACCURATELY REFLECT REALITY. YOU MUST INDEPENDENTLY EVALUATE THE ACCURACY OF ANY OUTPUT AS APPROPRIATE FOR YOUR USE CASE, INCLUDING BY REVIEWING THE OUTPUT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL. YOU UNDERSTAND AND AGREE THAT THE OUTPUT MAY CONTAIN “HALLUCINATIONS” AND MAY BE INACCURATE, OBJECTIONABLE, INAPPROPRIATE, OR OTHERWISE UNSUITED TO YOUR PURPOSE, AND YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGES YOU OR ANY THIRD PARTY ALLEGES TO INCUR AS A RESULT OF OR RELATING TO ANY OUTPUT OR OTHER CONTENT GENERATED BY OR ACCESSED ON OR THROUGH THE SERVICE. ### 5.3. Your Representations and Warranties WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY USER CONTENT. YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USER CONTENT AND THE CONSEQUENCES OF MAKING IT AVAILABLE ON OR THROUGH THE SERVICE. You affirm, represent, and warrant the following with respect to any User Content you provide: - you have the written consent of each and every identifiable natural person referred to, identified, or mentioned in the User Content, if any, to use such person’s information in the manner contemplated by the Service and these Terms, and each such person has released you from any liability that may arise in relation to such use; - you have obtained, and are solely responsible for obtaining, all consents required by Applicable Law to provide User Content relating to third parties; - your User Content and Output and our use thereof as contemplated by these Terms and the Service will not violate any Applicable Law or infringe any rights of any third party, including any Intellectual Property Rights and privacy rights; - your User Content does not include any information or material that a governmental body deems to be sensitive or classified information, and your provision of User Content in connection with the Service is not violative of any confidentiality rights of any third party; - we may exercise the rights to your User Content granted to us under these Terms without liability for payment of any guild or other fees, residuals, payments, or royalties payable under any collective bargaining agreement or otherwise; - your User Content does not include any information or material that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior; and - to the best of your knowledge, all User Content and other information that you provide to us is truthful and accurate. ### 5.4. Disclaimer WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY USER CONTENT. YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USER CONTENT AND THE CONSEQUENCES OF SUBMITTING, POSTING, DISPLAYING, PROVIDING, SHARING, OR OTHERWISE MAKING IT AVAILABLE ON OR THROUGH THE SERVICE, AND YOU UNDERSTAND AND ACKNOWLEDGE THAT WE ARE ACTING ONLY AS A PASSIVE CONDUIT FOR YOUR ONLINE DISTRIBUTION AND PUBLICATION OF YOUR USER CONTENT. YOU UNDERSTAND AND ACKNOWLEDGE THAT THE SERVICE MAY EXPOSE YOU TO CONTENT THAT IS INACCURATE, OBJECTIONABLE, INAPPROPRIATE FOR CHILDREN, OR OTHERWISE UNSUITED TO YOUR PURPOSE, AND YOU UNDERSTAND AND ACKNOWLEDGE THAT WE WILL NOT BE LIABLE FOR ANY DAMAGES YOU ALLEGE TO INCUR AS A RESULT OF OR RELATING TO ANY CONTENT ACCESSED ON OR THROUGH THE SERVICE. ## 6. Our Intellectual Property ### 6.1. Intellectual Property Rights Definition For the purposes of these Terms, “**Intellectual Property Rights**” means all patent rights, copyright rights, mask work rights, moral rights, rights of personality, trademark, trade dress and service mark rights, goodwill, trade secret rights, and any and all other intellectual property rights and proprietary rights as may now exist or hereafter come into existence, and all applications therefor and registrations, renewals, and extensions thereof, under Applicable Law. ### 6.2. Diadia Intellectual Property You understand and acknowledge that we (or our licensors (including other Users), as applicable) own and will continue to own all rights (including Intellectual Property Rights), title, and interest in and to the Service, all materials and content displayed or otherwise made available on and/or through the Service (including, without limitation, images, text, graphics, illustrations, logos, photographs, audio, videos, music, and User Content belonging to other Users; but, excluding your User Content), and all software, algorithms, models, code, technology, and intellectual property underlying and/or included in or with the Service (collectively and individually, “**Intellectual Property**”). Except as may be explicitly provided herein, nothing in these Terms will be deemed to create a license in or under any such Intellectual Property Rights, and you will not access, sell, license, rent, modify, distribute, copy, reproduce, transmit, display, perform, publish, adapt, edit, or create derivative works of any Intellectual Property. Use of any Intellectual Property for any purpose not expressly permitted by these Terms is strictly prohibited. ### 6.3. Usage Data We may collect, or you may provide to us, diagnostic, technical, usage, and/or related information, including information about your computers, mobile devices, systems, and software (collectively, “**Usage Data**”). All Usage Data is and will be owned solely and exclusively by us, and, to the extent any ownership rights in or to the Usage Data vest in you, you hereby assign to us all rights (including Intellectual Property Rights), title, and interest in and to same. Accordingly, we may use, maintain, and/or process the Usage Data or any portion thereof for any lawful purpose, including, without limitation: (a) to provide and maintain the Service; (b) to improve our products and services (including the Service), and to develop new products, services, and/or features; (c) to monitor your usage of the Service; (d) for research and analytics, including, without limitation, data analysis, identifying usage trends, and/or customer research; and (e) to share analytics and other derived Usage Data with third parties, solely in de-identified or aggregated form. The Service may contain technological measures designed to prevent unauthorized or illegal use of the Service; you understand and acknowledge that we may use these and other lawful measures to verify your compliance with these Terms and to enforce our rights, including Intellectual Property Rights, in and to the Service. ### 6.4. Feedback To the extent you provide us any suggestions, recommendations, or other feedback relating to the Service or to any other Diadia products or services (collectively, “**Feedback**”), you hereby assign to us all rights (including Intellectual Property Rights), title, and interest in and to the Feedback. Accordingly, we are free to use the Feedback and any ideas, know-how, concepts, techniques, and/or other intellectual property contained in the Feedback, without providing any attribution or compensation to you or to any third party, for any purpose whatsoever, although we are not required to use any Feedback. You acknowledge that, by acceptance of your submission of Feedback, we do not waive any rights to use similar or related ideas previously known to us, or developed by our employees, or obtained from sources other than you. ## 7. Privacy; Data Security ### 7.1. Privacy We care about your privacy. By using the Service, you acknowledge that we may collect, use, and disclose your personal information and aggregated and/or anonymized data as set forth in our [Privacy Notice](/privacy-notice) and our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice), and that your personal information may be transferred to, and/or processed in, the United States. ### 7.2. Security We care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or to use your data for improper purposes. You acknowledge that you provide your data at your own risk. ## 8. Text Messaging and Calls ### 8.1. General You may provide us with your telephone number as part of creating your User Account or otherwise. By providing a telephone number, you consent to receiving autodialed or prerecorded calls and/or text messages from us, or on our behalf, at such telephone number. We may place such calls or send such texts to (a) help keep your User Account secure through the use of multi-factor authentication (“**MFA**”); (b) help you access your User Account if you are experiencing difficulties; and/or (c) as otherwise necessary to service your account or enforce these Terms, our policies, Applicable Law, or any other agreement we may have with you. Part of the MFA identity-verification process may involve Diadia sending text messages containing security codes to the telephone number you provided, and you agree to receive such texts from or on behalf of Diadia. ### 8.2. Consent to Transactional Communications You expressly consent and agree to Diadia contacting you using written, electronic, and/or verbal means, including manual dialing, emails, prerecorded/artificial voice messages, and/or using an automatic telephone dialing system to call or text your mobile/cellular telephone number, as necessary to complete transactions requested by you and to service your account, and as permitted by Applicable Law, in each case even if the phone number is registered on any United States federal and/or state Do-Not-Call/Do-Not-email registry/ies. Message and data rates apply. For purposes of clarity, the text messages described in this paragraph are transactional text messages, not promotional text messages. ### 8.3. Consent to Promotional Messages Additionally, we offer you the chance to enroll to receive recurring SMS/text messages from Diadia. You may enroll to receive text messages about account-related news and alerts and/or promotional offers and marketing related to Diadia products and/or services. By enrolling in Diadia’s SMS/text messaging service, you agree to receive text messages from Diadia to the mobile phone number provided by you, and you certify that such mobile number is true and accurate and that you are authorized to enroll such mobile number to receive such texts. You acknowledge and agree that the texts may be sent using an automatic telephone dialing system and that message and data rates apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. Message frequency varies. Consent is not required as a condition of purchase. To the extent permitted by Applicable Law, we are not responsible for any delays upon sending or receiving text messages. ### 8.4. Unsubscribing From Messages You may opt out from receiving text messages at any time. To unsubscribe from text messages, reply “STOP,” “QUIT,” “END,” “CANCEL,” or “UNSUBSCRIBE” to any text message you receive from Diadia. You consent that following such a request to unsubscribe, you may receive one (1) final text message from or on behalf of Diadia confirming your request. For help, contact us at [support@diadiahealth.com](mailto:support@diadiahealth.com). ## 9. Additional Terms for Apps ### 9.1. General To use any App, you must have a mobile device that is compatible with such App. Diadia does not warrant that any App will be compatible with your mobile device; further information on compatibility is to be found in the support documentation in the Apple App Store and the Google Play Store. You may use mobile data in connection with an App and may incur additional charges from your wireless provider in connection with such App. You understand and acknowledge that you are solely responsible for any such charges. We hereby grant you a non-exclusive, limited, non-transferable, and freely revocable license to use a compiled code copy of the App(s) under your User Account on one (1) or more mobile devices owned or controlled solely by you (except to the extent Apple or Google permits any shared access and/or use of the iOS App or Android App (as each of those terms is defined below), respectively), solely in accordance with these Terms. The foregoing license grant is not a sale of any App or of any copy thereof. You may not: (a) modify, disassemble, decompile, or reverse engineer any App, except to the extent that such restriction is expressly prohibited by Applicable Law; (b) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer any App to any third party, or use any App to provide time sharing or similar services for any third party; (c) make any copies of any App; (d) remove, circumvent, disable, damage, or otherwise interfere with security-related features of any App, features that prevent or restrict use or copying of any content accessible through any App, or features that enforce limitations on use of the Apps; or (e) delete the copyright or other proprietary rights notices on any App. You acknowledge that we may, from time to time, issue upgraded versions of the Apps, and may automatically electronically upgrade the version of the App that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and you understand and acknowledge that the terms and conditions of these Terms will apply to all such upgrades. Any third-party code that may be incorporated into an App is covered by the applicable open source or third-party license, if any, authorizing use of such code. We or our third-party partners or suppliers retain all right, title, and interest in and to the Apps (and any copies thereof). Any attempt by you to transfer or delegate any of the rights, duties, or obligations hereunder, except as expressly provided for in these Terms, is void. We reserve all rights not expressly granted under these Terms. ### 9.2. iOS App This Section applies to any App you acquire from the Apple App Store (such App, “**iOS App**”). These Terms are solely between you and Diadia, not Apple, Inc. (“**Apple**”), and that Apple has no responsibility for the iOS App or content thereof. Your access to and use of the iOS App must comply with the usage rules set forth in Apple’s then-current [Apple Media Services Terms and Conditions](https://www.apple.com/legal/internet-services/itunes/) and with the applicable [Volume Content Terms](https://www.apple.com/legal/internet-services/itunes/vppbusiness/ww/). Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be governed solely by these Terms and any law applicable to Diadia as provider of the iOS App. Apple is not responsible for addressing any claims of you or any third party relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to: (a) product liability claims; (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation, including in connection with the iOS App’s use of Apple’s HealthKit framework. In the event of any third-party claim that the iOS App, or your possession and use of that iOS App, infringes that third party’s intellectual property rights, Diadia, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim, to the extent required by these Terms. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as relates to your license of the iOS App, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as relates to your license of the iOS App against you as a third-party beneficiary thereof. ### 9.3. Android App This Section applies to any App you acquire from the Google Play Store (such App, the “**Android App**”): (a) these Terms are between you and Diadia only, and not Google LLC or any affiliate thereof (collectively, “**Google**”); (b) your access to and use of the Android App must comply with Google’s then-current [Google Play Terms of Service](https://play.google.com/about/play-terms/); (c) Google is only a provider of the Google Play Store where you obtained the Android App; (d) Diadia, and not Google, is solely responsible for the Android App; (e) Google has no obligation or liability to you with respect to the Android App or these Terms; and (f) Google is a third-party beneficiary to these Terms as they relate to the Android App. ## 10. Your Use of Third-Party Services The Service may contain links to third-party sites, materials, and/or services (collectively, “**Third-Party Services**”) that are not owned or controlled by us, and certain functionalities of the Service may require your use of Third-Party Services. Further, to use the Service, you may be required to register for Third-Party Services and/or to otherwise enable or authorize Third-Party Services that may directly integrate with the Service. Without limiting the generality of the foregoing, if you use the Apps, Diadia may allow you to connect your User Account with Apple’s HealthKit service (“**HealthKit**”) (if you are using the iOS App) and/or Google’s Google Fit service (“**Google Fit**”) (if you are using the Android App). For clarity, HealthKit and Google Fit are Third-Party Services. If you grant Diadia access to your HealthKit and/or Google Fit account, Diadia may be able to read and add information to the applicable. You can remove access to your HealthKit or Google Fit account at any time by uninstalling the iOS App or Android App (as applicable). You can also remove access by managing your connections in HealthKit and/or Google Fit (as applicable). For information about how we collect, use, share, and otherwise process consumer health data, please review our [Consumer Health Data Privacy Notice](/consumer-health-privacy-notice). IF YOU USE A THIRD-PARTY SERVICE IN CONNECTION WITH THE SERVICE, YOU ARE SUBJECT TO AND AGREE TO, AND MUST COMPLY WITH, THE THIRD PARTY’S TERMS AND CONDITIONS MADE AVAILABLE VIA, OR AGREED IN CONNECTION WITH, ITS SERVICES. WE DO NOT ENDORSE OR ASSUME ANY RESPONSIBILITY FOR ANY THIRD-PARTY SERVICES, AND ANY THIRD-PARTY SERVICES ARE MADE AVAILABLE MERELY AS A CONVENIENCE TO USERS. IF YOU ACCESS A THIRD-PARTY SERVICE FROM THE SERVICE OR SHARE YOUR USER CONTENT OR OUTPUT ON OR THROUGH ANY THIRD-PARTY SERVICE, YOU DO SO AT YOUR OWN RISK, AND YOU UNDERSTAND THAT THESE TERMS AND OUR PRIVACY NOTICES DO NOT APPLY TO YOUR USE OF SUCH THIRD-PARTY SERVICE. YOU EXPRESSLY RELIEVE US FROM ANY AND ALL LIABILITY ARISING FROM YOUR ACCESS TO AND/OR USE OF ANY THIRD-PARTY SERVICE. ADDITIONALLY, YOUR DEALINGS WITH, OR PARTICIPATION IN PROMOTIONS OF, ADVERTISERS (OR SIMILAR PARTIES) FOUND ON THE SERVICE, AND ANY OTHER TERMS (SUCH AS WARRANTIES) ARE SOLELY BETWEEN YOU AND SUCH ADVERTISERS OR SIMILAR PARTIES. YOU UNDERSTAND AND ACKNOWLEDGE THAT WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT RELATING TO YOUR DEALINGS WITH SUCH ADVERTISERS OR SIMILAR PARTIES. ## 11. Release You hereby release us from all claims, damages (whether direct, indirect, incidental, consequential, or otherwise), obligations, losses, liabilities, costs, debts, and expenses, in each case of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including any other User) in connection with the Service. In addition, you waive any Applicable Law that says, in substance: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE RELEASED PARTY.” ## 12. Indemnity You will defend, indemnify, and hold us and our subsidiaries and affiliates, and our and their respective agents, suppliers, licensors, employees, contractors, officers, and directors (collectively, including Diadia, the “**Diadia Indemnitees**”) harmless from and against any and all claims, damages (whether direct, indirect, incidental, consequential, or otherwise), obligations, losses, liabilities, costs, debts, and expenses (including, but not limited to, legal fees) arising from: (a) your access to and/or use of the Service, including, without limitation, your use of Output; (b) your violation of any term of these Terms, including, without limitation, your breach of any of your representations and warranties set forth in these Terms; (c) your violation of any third-party right, including, without limitation, any privacy right or Intellectual Property Right; (d) your violation of any Applicable Law; (e) User Content or any content that is submitted via your User Account, including, without limitation, any misleading, false, or inaccurate information; (f) your willful misconduct; or (g) any third party’s access to and/or use of the Service with your username(s), password(s), or other authentication credential(s). ## 13. No Warranty; Disclaimers THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, THE INTELLECTUAL PROPERTY, AND ANY OTHER INFORMATION AVAILABLE ON OR THROUGH THE SERVICE ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND/OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NONE OF THE DIADIA INDEMNITEES WARRANTS THAT ANY CONTENT OR ANY OTHER INFORMATION CONTAINED IN, OR AVAILABLE VIA, THE SERVICE IS ACCURATE, COMPREHENSIVE, RELIABLE, USEFUL, OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, OR SECURE; THAT ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS SO OBTAINED AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM(S) OR MOBILE DEVICE(S) AND/OR FOR LOSS OF DATA THAT RESULTS FROM SAME OR FROM YOUR ACCESS TO AND/OR USE OF THE SERVICE. YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, WILL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY APPLICABLE LAW. FURTHER, DIADIA DOES NOT WARRANT, ENDORSE, GUARANTEE, RECOMMEND, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY ANY THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND DIADIA WILL NOT BE A PARTY TO, OR IN ANY WAY MONITOR, ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. UNITED STATES FEDERAL LAW AND SOME STATES, PROVINCES, AND OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF AND/OR LIMITATIONS ON CERTAIN IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS AND/OR LIMITATIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. ## 14. 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LEGAL Last modified: October 25, 2024 --- # Resources Read the latest Diadia talks, patient resources, and technical articles. - Canonical URL: https://www.diadiahealth.com/resources --- ## News newsSpotlight ## All Resources resourceCards --- # Off the clock, off the P&L: Your best clinician works 14 hours a week for free The hidden economics of complex cases in a cash-pay precision practice, and how AI can change it. - Published: 2026-07-07 - Tags: AI Diagnostics - Category: Insight - Canonical URL: https://www.diadiahealth.com/resources/off-the-clock-off-the-pl --- ## The work that doesn't fit in the day It is 9 p.m. and the clinic has been empty for hours. You are at the kitchen table with tomorrow's hard case in front of you: a full panel, a DNA report, a gut assay, a metabolic workup, four days of food logs, all of it waiting to be read into one coherent story before she sits down at ten in the morning. You are not the only one running this math at the kitchen table. Talk to enough functional and precision clinicians and the same scene repeats. One physician who runs comprehensive panels described a single report taking a full day to work through before he could sit down with the patient and say anything useful. Another, after handing the multi-omic synthesis to Diadia to prepare and verify ahead of the visit, watched that analysis fall from several hours to under one.  [If you read the last piece in this series](https://www.diadiahealth.com/resources/the-problem-your-ai-scribe-will-never-solve), you already know these hours by name. It is the synthesis hour, the pre-visit reasoning a scribe was never built to touch, and it is the expensive one. This piece is about what that hour costs you, in time and in dollars, and what changes when you get it back. ## Where the week actually goes None of this is unique to functional medicine.1 Time-and-motion work in conventional practice already clocks physicians at close to two hours in the records for every hour of patient care, with another hour or more bleeding into the night. A functional or precision practice carries that same load and then builds on top of it, because a complex case doesn’t close in the room the way an acute visit does — it has to be reconciled somewhere, and that somewhere is your evening.  Here is the part you can't see on any report. Roughly three of every ten patients are these cases, and each one takes about two and a half hours of analysis outside the room. For a provider seeing forty patients a week, that comes to twelve complex cases and thirty hours of off-clock work, absorbed on nights and weekends, off the schedule and off the P&L. That figure is specific to a practice running full multi-omic panels on most of its patients. A conventional clinic never touches this volume of data; a functional one that does carries far more off-clock work than an ordinary schedule would predict, and the denser the panels, the heavier it gets. One founder of a multi-provider functional practice said it plainly: "We have to make a change because we're all drowning. I need to get my life back. I need my providers to get their life back." That thirty hours is capacity built into how the practice runs. The practice spends it every week and never counts it. ![Thousands of interdependent variables per case synthesized into one coherent story — about 48 patient visits' worth of time.](https://cdn.sanity.io/files/1sm3fed0/production/0702a7f3a0f8ebdb21559f211451ef030ce1fe7b.png) ## Two ceilings: time and scale Two things cap a cash-pay functional medicine practice, and they have different fixes. The first is time. The analysis that makes precision and functional medicine worth paying for often piles up as “off-the-clock” clinician hours. The multi-provider clinic running full multi-omic panels on everyone is living this, with each provider losing evenings and weekends to the data. The second is scale. The judgment that sets the practice apart lives in one clinician's head, and you cannot hire or train it into existence on any timeline that helps you this quarter. A solo precision clinician put the bind in one breath: "My brain knows how to integrate it together. What I'm more concerned about is how I can leverage and scale." Demand climbs while the ceiling holds, and both ceilings carry a number that is bigger than the practice thinks. ![The two ceilings of a cash-pay precision practice: 30 unpaid hours of analysis per week, and 9 months to a productive new hire.](https://cdn.sanity.io/files/1sm3fed0/production/49ef2fe08b8fa118973ebf8dedb39d83d2fe0d4a.png) ## The time number Start with time. When the multi-omic synthesis is prepared and verified before the visit, those thirty weekly hours of off-clock analysis fall to about six. That gives back twenty-four hours per provider, every week. Set against the roughly forty-four hours the week currently demands across visits and analysis, the recovered time is close to half (about 48%) under Diadia's internal model. Those twenty-four hours are recovered capacity, and you decide what they become. You could put them towards growing or managing your practice, toward more patients if you want them, or toward closing the laptop and getting a Tuesday night back. The practice sets the fill rate, not the model. This is the cost no P&L has a line for. Unpaid clinician time stays off the books until someone counts it, and the number is larger than most practices expect. At a standard thirty-minute visit and a $200 fee, an hour of a provider's time carries two visits, or $400 of capacity. The twenty-four hours Diadia returns are worth as much as $9,600 a week at full use, around $461,000 a year per provider, the figure the calculator on the technology page reaches when every recovered hour goes back into patient care. No practice fills all of it, and you set the capture rate yourself. Even a third is roughly $150,000 a year per provider, recovered from time that today earns nothing and never appears on the books. ![Diadia's internal model of the off-clock hours a synthesis layer recovers each week per provider.](https://cdn.sanity.io/files/1sm3fed0/production/c1536f191f751e82171a52575732148aba3e4ace.png) ## Why hiring is the slow answer The cost of that wait is not abstract. By the time recruiting and lost production are counted, replacing a single physician runs past two hundred thousand dollars, and the average search drags on close to six months before anyone sees a patient. That is half a year of capacity you absorb while the schedule stays full and the work doesn’t wait.2 The same solo clinician said it without flinching: "My challenge is finding good staff to begin with. It's hard to find good staff. That's been my experience." ## Transfer the judgement instead Clinicians already working this way describe the same divide. The functional medicine physician Kara Fitzgerald has written about a pediatric lupus case where she used AI to pull the literature in seconds, work that used to mean hunting through databases and a wall of textbooks. The synthesis came back fast, but the clinical reasoning, and the responsibility for what she did with it, stayed hers. The machine compresses the search; the judgment stays with the clinician.

 That is what Diadia is built to do. It learns how a given clinician practices, encodes that reasoning, and applies it to the diagnostic synthesis before the visit, so the judgment that used to sit in one head becomes something the lean team you already have can run, at one standard across every provider, with the clinician holding oversight and the final edit. Both practices asked for this directly. One wanted their reasoning available to anyone they bring on. The other wanted a duplicatable standard across four providers without flattening how she works. She drew the line herself: "I will change an entire plan because of one thing you say to me in our exam. But that's not duplicatable and it's unrealistic. And I'm working 15 hours a day." It works only because the analysis comes back in her clinical voice, not a generic one. ## What makes the economics defensible None of this counts if you cannot trust the analysis. Automating work you cannot stand behind only automates the risk. Only two things make it defensible: that it’s verified, and based on your own clinical reasoning. 

 Patients are running their own labs through general-purpose AI tonight, so your edge is no longer access to AI. This isn’t fringe behavior on either side of the exam table. More than eight in ten physicians now report using AI in their work, up from well under half just two years ago, and patients have adopted it just as fast. The edge was never going to be access to the tools — it’s what you can defend once you’ve used them.4 It is an analysis you can defend to that patient's face, and that is what verification buys you. Diadia doesn't let a language model write the answer and call it done. It breaks every claim into the reasoning steps underneath it, checks each one against the peer-reviewed literature, and sets the verdict by deterministic rule, not by the model deciding how confident to sound. The same inputs return the same output every time, and every claim comes back with its citation trail, so you can trace any conclusion to the evidence and either stand behind it or overrule it. That is the difference between analysis you take on faith and analysis you can audit. The second is whose reasoning you are actually running. A general-purpose model answers from the average of everything it was trained on, which means the logic you sign off on is not yours. Diadia works the other way. You teach it how you practice, in plain language, and it applies your protocols and your judgment to the synthesis. It stays trainable as you go, so the corrections you make on one case carry into the next, and the report on your tenth patient already reflects the calls you made on the first nine. What comes back is your clinical reasoning applied consistently, the version you can defend to a patient or train your whole staff on. ## The business case A functional medicine practice runs on one clinician's ability to reason across complex data. It is the most valuable thing the practice sells and the easiest thing to bottleneck. AI infrastructure earns its place by turning that reasoning into capacity you can build on, without trading away the depth or the trust that justified the price in the first place. You already know what the synthesis hour costs you. The only question left is what getting it back is worth. ## Common questions **How much time does a complex multi-omic case actually take?** About two and a half hours of analysis outside the appointment, on average, separate from the visit itself. At three complex cases in ten and forty patients a week, that adds up to roughly thirty hours of off-clock work per provider, most of it on nights and weekends. **Isn't thirty hours a week high?** For an average practice, yes — most physicians' after-hours work runs closer to five to ten hours.1 Thirty is what it looks like when a practice runs full multi-omic panels on most of its patients: three complex cases in ten, two and a half hours of synthesis each, across a forty-patient week. The number scales with how much data the practice actually works through. **Does recovering that time just mean seeing more patients?** Only if you want it to. The recovered hours are capacity, not a target. A practice can spend them on harder cases, on more visits, or on giving providers their evenings back. **What does Diadia actually do with the synthesis hour?** It prepares and verifies the multi-omic synthesis before the visit, so the pre-visit analysis drops from hours to minutes. The clinician reviews it, edits it, and signs off, keeping the judgment and shedding the manual reconciliation. ## Citations 1. Sinsky CA, Colligan L, Li L, et al. "Allocation of Physician Time in Ambulatory Practice: A Time and Motion Study in 4 Specialties." Annals of Internal Medicine 165, no. 11 (2016): 753–760. https://doi.org/10.7326/M16-0961. Arndt BG, Beasley JW, Watkinson MD, et al. "Tethered to the EHR: Primary Care Physician Workload Assessment Using EHR Event Log Data and Time-Motion Observations." Annals of Family Medicine 15, no. 5 (2017): 419–426. https://doi.org/10.1370/afm.2121. 2. Buchbinder SB, Wilson M, Melick CF, Powe NR. "Estimates of Costs of Primary Care Physician Turnover." American Journal of Managed Care 5, no. 11 (1999): 1431–1438. https://www.ajmc.com/view/nov99-749p1431-1438. Vacancy duration (≈189 days) from physician-recruitment benchmarking; see Barton Associates, "The 189-Day Physician Vacancy Cost," https://www.bartonassociates.com/blog/the-cost-of-a-physician-vacancy/. 3. Fitzgerald K. "AI in Functional & Longevity Medicine: 2025 Practitioner Insights." DrKaraFitzgerald.com, November 21, 2025. https://www.drkarafitzgerald.com/2025/11/21/functional-medicine-ai-report/. 4. American Medical Association. 2026 Physician Survey on Augmented Intelligence. March 2026 (fielded January 15–February 2, 2026; n=1,692). 81% of physicians reported using AI in practice, up from 38% in 2023. https://www.ama-assn.org/practice-management/digital-health/more-80-physicians-use-ai-professionally-ama-survey. --- # The Problem Your AI Scribe Will Never Solve AI scribes returned the documentation hour. The synthesis hour they were never built to touch — reading multi-omic data before a complex case — runs on a different layer of AI entirely. - Published: 2026-06-22 - Tags: AI Diagnostics - Category: Insight - Canonical URL: https://www.diadiahealth.com/resources/the-problem-your-ai-scribe-will-never-solve --- A patient with a complex chronic presentation is on your schedule tomorrow, and the work that decides her visit happens tonight. You will spend 60 minutes reading her panel, integrating the DNA report, mapping the metabolic and gut data, and drafting the protocol before she ever sits down in your office. Your AI scribe will not touch a minute of it. The scribe runs during the visit, after the reasoning is already done. You signed off on the scribe last year, and it earned its place. Documentation dropped from an hour to a few minutes. But the hour it gave back is not the hour holding your practice back, and the question worth asking is which hour your AI is actually working on. ## The pajama time the scribe was built for AI scribes solved a documentation crisis physicians had absorbed for years as unpaid overtime. A 2017 retrospective cohort of 142 family physicians in Annals of Family Medicine found primary care physicians spend 355 minutes of an 11.4-hour workday inside the EHR, 86 of those minutes after clinic hours. That after-hours block is what the AMA's Christine Sinsky named pajama time: the charting, the inbox, the orders, the prior-auth replies. The consequence shows up in the burnout data. Tebra's 2025 Physician Burnout Survey ranked documentation among the top drivers, cited as the number one contributor by 16% of providers, where it tied with difficult patients, and by 26% of primary care physicians. Ambient scribes have moved that number. A 2025 Phyx Primary Care report on 116 providers found 60% fewer reported burnout after adopting an ambient scribe. The category earned its adoption. It simply solved the wrong hour for a practice trying to scale. ## Why documentation is the cheap hour, and synthesis the expensive one ![Bar chart comparing a routine visit's documentation time against the 60-90 minute pre-visit synthesis a scribe never touches.](https://cdn.sanity.io/files/1sm3fed0/production/dfa30761376602edae037e17a9707d0169736a14.png) A 30-minute primary care visit produces roughly 10 minutes of post-visit charting, and a scribe collapses that to under a minute. Fixed input, fixed output, time saved on every visit. A complex case is structurally different. The clinician is reading a comprehensive lab panel, a DNA report, a gut microbiome assay, a metabolic workup, often a four-day food log. That pre-visit synthesis routinely runs 60 to 90 minutes per patient, and the scribe arrives too late to touch any of it. The scribe solved the wrong hour. A clinic spending two hours per patient across ordering, synthesis, the visit, and protocol writing can scale only three ways: add headcount, work longer hours, or cap the panel. None of those fits a clinician whose whole model is scaling the judgment behind the system. Documentation was the cheap hour. Synthesis is the expensive one, and the scribe does not return it. ## Why synthesis isn't a documentation problem Synthesis is not transcription. It is mechanistic reasoning across interdependent datasets: pattern recognition across panels, mechanism inference, hypothesis ranking, protocol scaffolding. A single SNP changes how a metabolite reads, which changes how a lab value is interpreted, which changes the protocol that follows. ![Diagram contrasting the documentation layer of clinical AI with the synthesis layer.](https://cdn.sanity.io/files/1sm3fed0/production/a337e44feef2efab24a6ce127d9fec832e7a0d18.png) Hallucination at this layer carries a different category of risk. A 2025 review in npj Digital Medicine notes that ambient scribes built on large language models report hallucination rates of roughly 1% to 3%, with added risk from omissions and contextual misinterpretations. A misspelled medication in a SOAP note is recoverable. A fabricated mechanism inside a clinical recommendation is not. A clinic running on the physician's name and judgment cannot absorb that exposure. ## What synthesis-layer AI has to do A documentation-layer AI only has to be accurate. A synthesis-layer AI has to clear a higher bar, on three fronts. **Deterministic:** the same inputs produce the same output every time, so two runs of one case don't return two different protocols. **Auditable:** the reasoning chain stays visible enough that a clinician can trace it, agree with it, or overrule it at any step. **Built around the practice:** multi-omic data is read as one biological system, in line with how the clinician already works, rather than handed back as separate datasets to integrate alone. That is a different class of system, not a feature bolted onto a scribe. Diadia's causal AI sits above the LLM layer to do exactly this. Each claim is decomposed into a directed graph of mechanistic steps. Each edge is independently verified against the literature and labeled Supported by Science, Plausible, or Unsupported by deterministic rule. The clinician can trace any conclusion back through each step to the specific evidence behind it. ![A synthesis layer decomposing a claim into a verified graph of mechanistic steps.](https://cdn.sanity.io/files/1sm3fed0/production/01c59dae59b4e7002c8ddf4eb8ed3bdd8b0022fd.png) The practice economics is where the layer choice ultimately lands, but the dollars are a longer conversation than this piece. What matters here is simpler: a documentation layer gives back minutes, and a synthesis layer gives back the expensive hour a scribe was never built to touch. What layer is your AI actually working at? Once you can name the layer, the next question is what it's worth. For the practice economics — the hours a synthesis layer recovers and the capacity it frees — read the companion piece: [Off the clock, off the P&L: Your best clinician works 14 hours a week for free](/resources/off-the-clock-off-the-pl). ## Common questions Can an AI scribe help with complex, multi-omic cases? Not the part that takes the time. An ambient scribe documents the visit while it happens. The 60 to 90 minutes of pre-visit synthesis — reading the panel, DNA, gut, and metabolic data and building the protocol — is finished before the scribe ever turns on. What is the difference between an AI scribe and a clinical reasoning AI? A scribe works at the documentation layer, transcribing and structuring what is said in the room. A clinical reasoning, or synthesis, layer interprets interdependent datasets to surface mechanisms and draft protocols. One records the visit, the other does the analysis that precedes it. Are AI scribes accurate enough for clinical recommendations? Scribes report hallucination rates around 1% to 3%, which a clinician can catch when proofreading a note but cannot afford in an unaudited recommendation. A synthesis layer has to be deterministic and traceable to evidence at every step, a higher standard than transcription accuracy. --- # Your AI Gave You a Confident Answer. One in Three Steps Behind It Aren't Proven. Diadia evaluated 3,035 biomedical claims across four frontier AI models. The hallucinations were rare. The inference presented as proof was the larger problem. - Published: 2026-06-15 - Tags: AI Diagnostics - Category: Insight - Canonical URL: https://www.diadiahealth.com/resources/your-ai-gave-you-a-confident-answer --- A patient comes in with a complex chronic presentation. You ran the full panel — labs, metabolics, genetics. You fed the data into your AI. It came back with a clear narrative: root drivers identified, mechanisms named, protocol outlined. You signed off on it. Here's the question nobody is asking: how many of those mechanistic steps did the AI actually prove? Diadia ran that analysis. Across 3,035 individual biomedical claims generated by four frontier AI models on 36 real patient cases, the hallucination rate came back at 2.7%. By every standard benchmark, that's a pass. The models look safe. But hallucination is the wrong thing to measure. ## The problem isn't what the AI made up. It's what it presented as settled. Once we decomposed each claim into its constituent mechanistic steps and verified every step independently against the literature, a different number emerged: 32.9% of all claims — nearly one in three — could not be traced to a complete, verified evidence chain with RCT data supporting each step. The reasoning was biologically sound. The evidence pointed in the right direction. But at least one step in the chain rested on inference, not a direct clinical trial confirming that specific connection. Those claims arrived in the model output looking identical to the ones with full randomized controlled trial support. Same formatting. Same confidence. No flag. We called this tier Plausible — and it is the finding the field isn't talking about. ## Plausible is not a flaw. Unlabeled Plausible is. Precision and functional medicine runs on biologically grounded inference. Genotype-intervention relationships, emerging supplement applications, novel mechanistic connections in complex chronic cases — much of the most clinically meaningful reasoning in this specialty lives in the Plausible tier. That is not a problem. Treating it as proven, or rejecting it because no RCT closes the chain end-to-end, are both the wrong response. Naming it precisely is the only one that holds up. Current AI systems don't name it. They present it as Supported and move on. ## The cross-model finding made this harder to ignore. Cross-model agreement across the four models — GPT-5.2, Gemini 3.1 Pro, Claude Sonnet 4.6, Claude Opus 4.6 — came back at a Fleiss' kappa of −0.045. Statistically indistinguishable from random chance. Only 3 of 36 patients received consistent clinical narratives across all four models. The model a clinician uses is not a neutral choice. It determines which root causes get surfaced, which mechanisms get implicated, and which protocol gets written. A clinician signing off on AI-generated analysis isn't just choosing a tool. They're choosing a reasoning set — and right now, they can't see it. ## What defensible AI looks like at the claim level Diadia's transparency engine sits above the LLM layer. Every claim is decomposed into a directed graph of mechanistic steps. Every edge in that graph is independently verified and labeled — Supported by Science, Plausible, or Unsupported — by deterministic rule, not by the model deciding how confident to sound. The same inputs produce the same output every time. A clinician can trace any conclusion back through each reasoning step to the specific evidence behind it. That traceability is what separates a recommendation you can defend from one you have to trust. The full paper covers per-model breakdowns, patient-level heatmaps showing where evidence gaps concentrate, hallucination taxonomy by mechanism type, and the complete methodology. It's the audit-grade reference we use internally — not a vendor benchmark. [Download the full paper →](https://www.biorxiv.org/content/10.64898/2026.05.03.721751v1.full.pdf) --- # When 97% accuracy hides 33% uncertainty: What claim-level verification reveals about AI diagnostics New research from Diadia Health evaluating 3,000 biomedical claims across four frontier LLMs - Published: 2026-03-18 - Tags: AI Diagnostics - Category: Technical Blogs - Canonical URL: https://www.diadiahealth.com/resources/when-97-accuracy-hides-33-uncertainty-what-claim-level-verification-reveals-about-ai-diagnostics --- We ran a claim-level transparency analysis of AI-generated diagnostic reports. Four frontier LLMs — Claude Sonnet 4.6, Claude Opus 4.6, GPT-5.2, and Gemini 3.1 Pro — each generated diagnostic reports for 36 patients with real biomarker data. Our transparency engine extracted 3,035 individual biomedical claims and verified each one against the scientific literature, step by step. While outright hallucinations were rare (2.7% of claims), a far larger share of clinical reasoning (30.2%) fell into a "plausible grey zone" where the biology sounds right but the full evidence chain can't be verified. That means roughly one in three claims generated by today's best models lacks complete scientific backing, even though nothing about those claims signals uncertainty to the reader. [Download the full paper →](https://www.biorxiv.org/content/10.64898/2026.05.03.721751v1.full.pdf) ## The trust problem When a clinician or patient receives an AI-generated diagnostic report, every claim arrives with equal confidence. The model doesn't distinguish between a well-established finding ("elevated HbA1c is associated with insulin resistance") and a mechanistic leap that sounds reasonable but isn't fully supported in the literature. In our evaluation, 97.3% of claims would pass a simple hallucination check. That number sounds reassuring. But it obscures a much larger issue: when we decomposed each claim into its underlying mechanistic steps and verified each step independently, we found that 32.9% of all claims — nearly one in three — could not be traced to a complete, verified evidence chain. This isn't a problem you can see from the outside. Without step-by-step mechanistic verification, a plausible claim looks identical to a proven one. ## The grey zone of plausibility This is the finding we think matters most. Of 3,035 claims evaluated, 915 were classified as plausible, biologically reasonable assertions where most of the mechanistic pathway checks out, but at least one critical step lacks direct evidence. These aren't fabrications. A clinician reading them would likely nod along. They follow established physiological logic. But when you trace the reasoning to its source, a gap appears. Consider a claim like "low vitamin D impairs thyroid hormone conversion through reduced deiodinase activity." Each piece of that chain has some basis in biology. But whether the full pathway holds, from a specific vitamin D level, through a specific enzymatic mechanism, to a specific clinical outcome, may not be well established for the context in which the model asserts it. The distribution varied by model. Gemini 3.1 Pro placed 39.6% of its claims in this grey zone: nearly two in five. Even GPT-5.2, the strongest performer, had 24.4% of its claims in plausible territory. The grey zone is where a large share of AI clinical reasoning actually lives. This is what standard evaluation misses. A hallucination rate of 2.7% creates a sense of safety. Adding the 30.2% plausible layer back in tells a very different story about how much of AI-generated clinical reasoning is actually proven versus merely reasonable. ## Model disagreement A second finding that surprised us: cross-model agreement was effectively zero. Fleiss' kappa across the four models was −0.045, meaning they agreed on clinical interpretations less than random chance would predict. Only 3 of 36 patients (8.3%) showed consensus across models. The average divergence in support-level distributions was 31 percentage points per patient, and over 85% of claims were unique to a single model. In practical terms, this means a patient would receive a fundamentally different clinical narrative depending on which AI model produced their report, not just different wording, but different reasoning, different root causes, and different recommendations. ## Why standard AI evaluation doesn't solve this Most AI safety evaluation in healthcare operates at the report level or the benchmark level. Did the model get the diagnosis right? Did it match expert consensus on a set of clinical vignettes? These approaches miss the claim-level problem for three reasons: **Aggregate metrics mask per-claim risk.** A report can be broadly correct while containing one or two unsupported mechanistic assertions. In our data, even the best-performing model averaged 0.3 unsupported claims per report — enough to accumulate meaningful risk across a patient population. **Binary evaluation (right/wrong) can't capture the plausible middle.** Standard hallucination detection asks whether a claim is true or false. But the clinically important question is whether the entire reasoning chain is verified. A claim can be "not wrong" and still rest on incomplete evidence. Without a third category, this uncertainty is invisible. **Single-model evaluation doesn't reveal disagreement.** If you test one model on one task, you see its output. You don't see that another model would have told the same patient something quite different. The near-zero cross-model agreement we found suggests that model selection alone introduces substantial variability into clinical AI outputs. ## How Diadia approaches this differently The transparency engine at the center of this study is the same system that powers every root cause analysis on Diadia's clinical platform. It works by decomposing each biomedical claim into a directed graph of mechanistic steps — biomarkers, physiological processes, conditions, and interventions connected by specific causal or associative relationships. Each edge in that graph is then independently verified against the scientific literature. This is what makes the three-tier classification possible. A claim is supported when every mechanistic step has direct evidence. It's plausible when most steps check out but one or more rest on biological reasoning rather than direct verification. It's unsupported when a critical step is contradicted or unverifiable. The result is full traceability: from any conclusion in a diagnostic report, back through each reasoning step, to the specific evidence that supports or challenges it. A clinician reviewing a Diadia report can see not just what the AI concluded, but exactly which parts of that conclusion are proven, which are reasonable inferences, and which are gaps. This is what we believe clinical AI transparency actually requires — not just knowing how often the model is wrong, but knowing exactly where and why any given claim is or isn't fully supported. ## Read the full paper This blog post covers the highlights. The full paper includes per-model breakdowns, patient-level heatmaps, evidence quality analysis, hallucination taxonomy by mechanism type, and the complete prompt template used across all four models. [Download: Claim-Level Transparency Analysis of LLM-Generated Diagnostic Reports (PDF) →](https://www.biorxiv.org/content/10.64898/2026.05.03.721751v1.full.pdf)